Refund & Cancellation Policy

1. Free Trial

Every new PulseBids account begins with a 30-day free trial. No payment details are requested when you sign up and nothing is charged during the trial. We only ask for a payment method if and when you choose to subscribe to Pulse Pro.

If you do nothing, the trial simply ends: no charge is made and your account moves to a limited free tier (browse tenders, keep up to 3 saved tenders and 2 AI proposal drafts). Your data is kept and is available again as soon as you subscribe.

If you subscribe while trial days are still remaining, your paid subscription starts immediately and your first month is charged at that point. Unused trial days are not added to the paid period, so if you want the full trial, subscribe on or after the day it ends.

2. Subscription Plans & Pricing

PulseBids currently offers one paid plan:

• Pulse Pro — R199 per month (VAT inclusive), billed monthly via Paystack.

Prices are displayed and charged in South African Rand (ZAR). Your first charge is made when you subscribe, and billing then recurs on the same date each month.

3. Cancellation

You may cancel your subscription at any time from your Settings → Billing & Plan page, or by emailing support@pulsebids.co.za.

• Cancellation takes effect immediately — no further charges will be made.
• Your Pro access ends when you cancel, and your account moves to the limited free tier described in section 1. If you would like to use the rest of a month you have already paid for, cancel on or just before your next renewal date (shown on your billing page).
• Your data is not deleted when you cancel. Saved tenders, pipeline history, drafts and vault documents stay on your account and are available again if you re-subscribe.

We do not charge cancellation fees or lock-in penalties.

4. Refunds

7-day money-back guarantee

If you are not satisfied after your first paid charge, you may request a full refund within 7 calendar days of that charge. Email support@pulsebids.co.za with the subject line "Refund Request" and include your registered email address and the reason for your request. We will process eligible refunds within 5–7 business days via the original Paystack payment method.

After 7 days

After the 7-day window has passed, subscription fees are non-refundable for the current billing period. This applies to partial-month usage — we do not pro-rate or refund for unused days within a paid month.

Exceptions

We will consider refunds outside the standard window in the following circumstances:

• A technical error on our side resulted in a double charge or incorrect billing amount.
• The platform was unavailable for more than 48 consecutive hours during a paid month due to our fault.

These cases are reviewed individually. Contact us at support@pulsebids.co.za.

5. Disputes

If you are unhappy with any charge, please contact us before raising a dispute with your bank or Paystack. We aim to resolve all billing concerns within 2 business days.

To raise a dispute:

• Email support@pulsebids.co.za with subject line "Billing Dispute"
• Include your account email, the charge date, and the amount
• We will acknowledge within 1 business day and resolve within 5 business days

If we are unable to resolve your dispute directly, you may escalate to Paystack's dispute resolution process or your card issuer.

6. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated by email at least 14 days before they take effect. Your continued use of PulseBids after the effective date constitutes acceptance.

7. Contact

Camptral Pulse (PTY) LTD (trading as PulseBids)
Republic of South Africa
Email: support@pulsebids.co.za
Response time: within 2 business days