Upgrade of the Service Desk System at Emfuleni Local Municipality

This tender is for the upgrade of the existing Service Desk System at Emfuleni Local Municipality. The scope includes, but is not limited to, comprehensive system analysis, software licensing, implementation, configuration, data migration, integration with current municipal systems, user training, and ongoing technical support to enhance the efficiency and user experience of IT service management functions.Applicants are expected to be reputable Information Technology service providers with demonstrated expertise in implementing and upgrading Service Desk or IT Service Management (ITSM) systems, especially within the public sector or large-scale organisations. Bidders must possess the necessary technical capabilities and resources, and may be required to provide evidence of relevant industry certifications and successful project references of a similar nature and scope.